Trust and customer loyalty are deeply embedded in the culture of Ray White and they are passionate about providing superior customer experience to every client. The Ray White Howick office was recently rewarded as one of the top 10 offices internationally for customer satisfaction.
Having a customer satisfaction programme in place allows a strong foundation for reputation to be built in the eyes of the customers and provides a genuine point of difference.
Ray White’s commitment to customer service was again in the industry spotlight when they were recently awarded the Quality Service Award for Excellence in Service and Consumer Satisfaction. This award was voted on by the consumers of New Zealand and Ray White was highly rated across five different aspects of service:
- Personalisation – providing a personalised experience
- Understanding – understanding how your customer feels
- Simplicity – making the process quick and easy for the customer
- Reliability – being reliable
- Satisfaction – delivering on the customer’s expectations
Ray White educates Landlords:
Over 100 people turned out on a cold winter evening to attend the free Ray White Landlord Night – where local landlords were given free information, advice, and resources.
Ray White’s goal was to provide all investors with the most up-to-date information and support to help them be better landlords and ensure their tenants are being properly managed.
Ray White gives back to the community:
Each year, Ray White salespeople take to the streets to collect for Ronald McDonald House. Ronald McDonald House provides free accommodation and support for families with children in hospital and Ray White has been a proud supporter since 2007. “Finding families the right house is what we do best, so we’re thrilled to be able to help families when they need a ‘home away from home’.”
Local Ray White offices also provide support to:
- The Howick and Pakuranga Cricket Club
- The Cockle Bay School gala
- The Sancta Maria School Gala
- Bucklands Beach Yacht Club
- The Hearing House
- NZME Special Children’s Christmas Party
- The Howick Bowling Club
The Ray White Eastern Group of six local Ray White offices have East Auckland covered.
Over 120 salespeople combine to create an award-winning team working to sell your home for the best possible price in the shortest possible time.
Ray White salespeople come from a variety of cultures and ethnic backgrounds and their services include residential sales, real estate investments, commercial sales and leases, and property management/rentals.
This means more choices of real estate to view and more salespeople working to get a property sold.