The Citizens Advice Bureau offices at Pakuranga and Botany are closed during Level 3 Lockdown.
However, there is a triage team answering phone calls Monday to Friday from 9.30am to 4pm ready to offer help and advice to people in the Community. The phone numbers are 0800 367 222 Pakuranga 576 8331 and Botany 271 5382. You can also email enquiries.pakuranga@cab.org.nz for assistance to any questions you need help with.
During Lockdown 3 our interviewers operate from home. They have access to various agencies and organisations. The interviewers are trained and experienced with the ability to assist members of the community who are experiencing hardship or facing problems and need advice on the various options available to them.
Enquiries so far over this lockdown cover a wide category i.e., food parcels, employment, counselling, legal, home schooling, financial hardship, anxiety, tenancy issues etc.
As Auckland starts to go down from Level 3, it will only be at Level 1 that the Pakuranga and Botany Offices will again be open for face-to-face client interviews. In the meantime, the Bureau will still be able to give full assistance and advice to any problem you may have.
Please remember that all enquiries are treated with full privacy and confidentiality and with total empathy.
Lockdowns with families keeping to their own bubbles and many businesses struggling to maintain staff levels causes different sets of problems within the community, so it is a time of understanding and compassion for our fellow citizens as we all strive to protect ourselves from the virus.
All the interviewers at Pakuranga and Botany are volunteers who have received specialised training to be able to assist members of their community with any problems they might have. Some of the Interviewers are from different ethnicities so we are able to help people residing in New Zealand who come from many different countries.
- This Solutions Column has been compiled by Colin and is a regular Times editorial from the Pakuranga Citizens Advice Bureau. Email enquiries.pakuranga@cab.org.nz. Visit us at the Library Building, Pakuranga, Phone 576 8331 and at Botany Citizens Advice Bureau, rear Food Court Entrance, Botany Town Centre, Phone 271 5382 or 0800 367 222 for free, confidential and informative help.
