Wednesday, April 24, 2024

Covid-19 update: Transport in Auckland under Alert Level 3

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While at Alert Level 3, travel is allowed for the following essential personal movement in your area:

  • Accessing local services and businesses
  • Going to work and school. However, you should work and learn from home where possible
  • Low-risk recreation in local area
  • Extended bubble arrangements
  • Travelling to permitted gatherings

For more information of where and when you are permitted to travel go to:

Auckland Mayor Phil Goff reminds everyone to stay calm and look out for each other.

 “This is not the situation we wanted to be in, but it is one which, on international experience, we expected. We have been planning for it and we’re ready for it,” he says.

 “The lesson from overseas is that to be effective we need to go hard and go early, which is how New Zealand has succeeded so far.

 “What’s most important now is that Aucklanders remain calm and follow all the Ministry of Health guidelines. Team Auckland has already beaten Covid-19 once by working together, and we will beat it again by working together.

 “Maintain physical distancing, wear a mask when in public and follow good hygiene practices and we will get through this together.”

 Public transport

 The government has advised that you must maintain physical distancing of 2 metres outside your home, including on public transport.

 Public transport will continue to operate with strict health and safety requirements in place. Per government advice, you should maintain physical distancing and wear a mask.

Fares will continue to be charged over this 3-day Alert Level 3 period.  Cash will not be accepted on public transport. Customers must tag on/off with their AT HOP card and we strongly recommend that you register your AT HOP card to help with contact tracing should it be required. This will also allow us to monitor passenger numbers and make fast adjustments to services if required due to changes in demand.

Busses, trains and ferries will continue to operate to existing timetables until further notice so customers can continue to rely on the AT Mobile App and journey planner to plan their journey. This will also help enable essential workers and passengers on essential journeys to exercise physical distancing. Because of the very short notice and potentially short duration of this regional lockdown, it may not be practical for physical distancing stickers to be installed across the public transport network immediately. Aucklanders are thus asked to be mindful of their personal surroundings and of the importance to maintain two metre physical distancing.

School busses will also still operate as normal on Wednesday to ensure that children are able to get to school. We will work with schools and based on their input may make changes to school bus services for Thursday and Friday if warranted. Per Government guidelines, the 2-metre physical distancing requirement does not apply to school buses, as these are considered to be a part of a school’s controlled environment.

 Those travelling on public transport should avoid peak times unless it is necessary, such as going to work or school. This is to further ensure that the required two metres of physical distancing between staff and customers can be maintained.

 AT has taken numerous measures to help keep customers safe on our network and maintain effective and safe public transport services for our customers, these include:

 Our AT Mobile app indicates the available capacity that is on a bus or train service at any given time, so customers will know if two-metre distancing will be achievable before they board. Bus drivers will move to only dropping customers off once a vehicle is at capacity.

  • While wearing of masks is not mandatory on public transport, as per the Ministry of Health’s guidance we recommend that customers use them if possible as an added precaution against the spread of Covid-19.
  • We’re ensuring that all public transport is being thoroughly cleaned regularly. See a video of some of our cleaning here:
  • Buses and trains are being spot checked, with touch surfaces being regularly cleaned.
  • We ask that passengers use the rear door to get on and off the bus. This is to ensure everyone is kept as safe as possible by minimising physical contact between customers and the bus drivers.
  • Customers who use a wheel chair or other mobility device or require driver assistance can still use the front door of buses. This also applies to vision impaired customers – we ask drivers to assist them through the front door.
  • We will be actively monitoring our timetables while at Alert Level 3 and will make changes to timetables as needed. For timetable information download the AT Mobile app or go to:
  • Our cleaners and other essential staff are using PPE and will maintain clear physical distancing rules ­ — such as using the ‘bubble’ rule with our teams, strict hand-washing prior to and after completing tasks — and other measures as they go about their work on our vehicles, stations and facilities to minimise the risk of COVID-19 as much as possible.

 Be mindful that the Government’s advice continues to be that the best defence against Covid-19 is to limit our interactions with others.

Under Alert Level 3, Aucklanders must continue to stay within their household bubbles whenever they are not at work, at school, going to the supermarket, for medical reasons, or exercising.





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